Frequently Asked Questions

Everything you need to know about your luxury diamond purchase.

Are your diamonds ethically sourced?

Yes, we strictly adhere to the Kimberley Process to ensure all our diamonds are conflict-free and ethically sourced from reputable suppliers.

Do you provide diamond certification?

Absolutely. All our major diamond pieces come with independent grading reports from recognized laboratories such as the GIA or IGI.

What is your shipping policy within Australia?

We offer complimentary, fully insured express shipping on all orders within Australia, ensuring your jewellery arrives safely and securely.

Can I have a custom piece designed?

Yes, our Melbourne-based master jewelers specialize in bespoke designs. You can book an appointment to create a unique engagement ring or custom piece.

What happens if the ring doesn't fit?

We offer one complimentary resizing for all standard engagement rings within 30 days of purchase to ensure the perfect fit.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options like Afterpay and ZipMoney for your convenience.