Returns & Exchanges

At Diamond Jewellery Melbourne, we are committed to ensuring your complete satisfaction with every exquisite piece. If your selection is not perfectly suited to you, we offer a 30-day return policy for a full refund or exchange on all non-customized items.

Return Process

• 1.
  Initiate Your Request

  Contact our concierge team via email or phone within 30 days of receiving your order to obtain a Return Authorization Number.

• 2.
  Secure Packaging

  Place your diamond jewellery in its original presentation box and include all original grading certificates and documentation to ensure a full refund.

• 3.
  Insured Shipping

  Affix the provided prepaid shipping label to your parcel and drop it off at an authorized courier location; we recommend using tracked, insured postage for your peace of mind.

• 4.
  Quality Inspection & Refund

  Once our gemologists verify the item's condition and authenticity, your refund or exchange will be processed within 5 to 7 business days.